Our Logistics partner shall send you a message to track your order.
Select the ‘Track Parcel’ button to track your parcel.
You’ll find this date in the message sent to you by our logistics partner.
Remember, this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date.
To see the progress of your order, please refer to our logistics partner’s message.
If the tracking doesn’t show any updates or is blank, don’t worry! Please wait until your estimated delivery date. There may be a delay with your tracking being updated, but it should be updated soon.
Wait until your estimated delivery date. Please wait a little bit more for your order to be delivered (especially during busy times) – our carriers are always doing their best to get your order to you. Make sure you check your tracking link for the latest updates.
Find all international delivery information here (When the customer clicks, the method of delivery must be shown). Simply select the relevant country from the drop-down list and you’ll be presented with the different delivery methods available and costs.
Delivery services are available for most of the countries that we ship to through United Parcel Service, Inc. (UPS). Once you’ve entered your delivery address, you’ll be able to see the available delivery services.
Your order will be sent out via the most suitable carrier, depending on size and weight.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
Tracking is available on UPS Delivery services. You’ll receive a shipping confirmation email from the warehouse and a tracking link for your parcel from UPS so you can follow its journey.
During normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
If you’re not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
AMIT has no control over these charges, and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Yes. We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods.
For your security, we aren’t able to change the address your order is being sent to. Don’t worry – if you’re not in when a delivery is attempted, our carrier will notify you advising how to arrange a redelivery or where you can pick up your parcel.
Someone should be home when your parcel is due to be delivered as we may need a signature. However, don’t worry if this isn’t possible as our delivery partner usually tries to deliver more than once.
Alternatively, according to your instructions, they’ve either left it with the security office or left it in a safe place. Otherwise, they will inform you when they will try redelivery or give you details about how to collect it.
Since your order has been sent to you using a trackable service, you can follow its journey to you. You’ll receive a message with a tracking link from our logistics partner once your order is on its way; simply follow the tracking link to view the up-to-date tracking.
If the tracking doesn’t show any updates or is blank, please wait until your estimated delivery date for your order to be delivered. Your tracking updates may be delayed, but they should be updated soon.
It’s not possible to give an exact time and date of when your order will be with you. The estimate date that you’re presented with at checkout and the specific date in the message will be the date your order will be with you.
If your order has been returned to AMIT by one of our delivery partners, it’s likely to be for one of the following reasons:
We’re really sorry your order hasn’t made it to you. If you’d still like the items and they’re still in stock, we recommend placing a new order at a delivery address that is easily accessible to our delivery partners.
Want to find out more about our returns policy? Read below for more information
We get it, sometimes something just doesn’t work for you, and you want your money back. Don’t worry, as long as an item is still in its original condition as stated below, we accept returns, subject to the rules below, which include rules around fair use.
None of these rules affect your statutory rights.
For the eligible returns, you have seven (7) days from the day your order’s been delivered or made available for collection at your nominated store or collection point to return an item.
For the eligible returns, we aim to refund you within 14 days of receiving the returned item.
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Returns and exchanges are only accepted if the product is accompanied by the original or digital sales invoice. Products must be returned unused and unopened, with their original packaging intact, including all tags, labels, accompanying accessories, spare parts, and documentation such as manuals. If the packaging is slightly soiled or opened, and the product is found to be unused, undamaged, and free of visible scratches or marks, the return will be at the inspection expert’s discretion. A restocking fee of 15%, or the applicable fee at the time of return, will be charged. In the event of a product defect reported to us within seven (7) days of purchase, the product will be replaced with the same model, following verification of the defect under the manufacturer’s warranty. If the product is unavailable, a similar product at the same price range or an upgrade may be offered, with the option for the customer to pay the price difference or a refund may be provided. The final decision on whether to accept a return or exchange rests solely with our inspection expert.
The Return and Exchange are not applicable if:
Qualified Returned Items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way! As the parcel remains your responsibility until it arrives back with us, ensure that you get digital receipts in case you need to contact us about your return. All delivery, return delivery charges and Installation (if any) are the responsibility of the customer.
If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads – WAY, WAAAY more than even the most loyal customer would order or the items returned don’t match what you ordered – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.
If your account has been deactivated and you need to make a valid return, please refer to the account closure email we sent you where you will find details on how to make a valid return. You will be responsible for the cost of returning the goods to us. Any returns will be processed as normal when they reach our warehouse.
Please note, that we reserve the right to take legal action against you if the items you return don’t match what you ordered.
For any qualified returns, please read on:
You may return your item within SEVEN (7) days of delivery or collection. A return pickup fee of AED 20 will apply for unwanted items, but it will be waived for damaged or defective items.
We’ll issue a refund using your original payment method. Please allow 10 working days for the funds to show in your account.
Your order may take 2-3 working days for local pickup or up to 21 working days (excluding weekends and public holidays) for international returns to arrive back at our warehouse.
Once your return has been received by our warehouse, we’ll email you to let you know whether another item shall be delivered, or if a refund shall be issued.
The time it takes for your parcel to reach us varies depending on where you are returning it from.
Please note that working days do not include weekends and bank holidays.
As per our Returns Policy, we only accept returns within Seven (7) days of your order being delivered or made available for collection. In this case, only your refund will be issued using your original payment method.
Your refund will still go back to the card details used on your order as long as the card account is still open.
When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order for a different card.
We’re sorry if we’ve made a mistake with your refund!
If this is the case, please get in touch with our Customer Care Team and we’ll try and sort it out for you as soon as possible. Please make sure that you include your order number and any item details relating to the refund when you get in touch.
The following may affect the amount you have been refunded: