Last Updated: August 29, 2022
Your privacy is important to Garmin. We developed this Privacy Policy to provide you with information on how we process your personal data when you create a Garmin account, interact with our customer support specialists, make a purchase in one of our stores, visit Garmin.com or other Garmin websites, or use Garmin apps that include a link to this Privacy Policy.
Other Garmin websites, apps, and products that include a link to a different Garmin privacy policy are governed by that privacy policy. For example, we have a separate privacy policy that applies to Garmin Connect and its compatible wearables and other devices. Click here to review our other privacy policies.
“Personal data” is information relating to an identified or identifiable natural person. Additional information specific to your jurisdiction may be provided in a separate document. Please scroll to the “Your Rights” section to view our supplemental policies that may apply to you. The legal grounds for processing personal data specified in this Privacy Policy are based on the EU General Data Protection Regulation (“GDPR”) and laws in other jurisdictions that have similar grounds.
To jump to a specific section of this Privacy Policy, please click on a link below:
When you create a Garmin account, we ask you to provide your email address, name, and password. You can choose to provide only your first name or a nickname instead of your full name if you wish. We may also ask you to provide your mobile phone number.
PURPOSES AND LEGAL GROUNDS:
(a) Garmin processes your email address and password because you use your email address and password to sign in to your account. The legal ground for processing your email address and password for this purpose is Garmin’s legitimate interest in protecting the security of your account. If you enable two-factor authentication, Garmin processes your mobile phone number or email address to send the security code via SMS or email. The legal ground for processing this information for this purpose is Garmin’s legitimate interest in protecting the security of your account. If you reside in mainland China, Garmin processes your mobile phone number for purposes of real name authentication.
(b) Garmin also processes your email address for the purpose of sending you important information about your Garmin products, services, apps, or account, such as important safety information or material changes to this Privacy Policy. The name you provide is associated with your account profile and is displayed when you submit comments or other material on a Garmin website or app or engage with other Garmin users. The legal ground for processing your email address and name for these purposes is Garmin’s legitimate interest in providing you important safety or other information about your Garmin products, services, apps, or account or material changes to this Privacy Policy and in providing you an opportunity to engage with other Garmin users.
(c) If you provide your opt-in consent to receiving marketing information from Garmin, Garmin will also process your email address for the purpose of sending you marketing information about Garmin products, services, and apps, as well as newsletters. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences in your Garmin account or through the unsubscribe link at the bottom of our marketing emails. The marketing emails you receive from Garmin are based on the preferences you provide in your Garmin account, the locale indicated by your Internet Protocol (IP) address, the types of Garmin devices you have added to your Garmin account, and any subscriptions included in your Garmin account. The legal ground for processing this data for this purpose is Garmin’s legitimate interest in reducing the number of marketing emails sent to each particular customer by selecting which customers receive a particular marketing email rather than sending every marketing email to every customer who has consented to receiving marketing emails. If you reside in mainland China, Garmin may use your mobile phone number to send you marketing communications via SMS.
(d) Garmin also processes your email address to associate it with your Garmin account when you interact with our customer support representatives. The legal ground for this processing is our legitimate interest in providing quality customer support.
(e) Garmin also processes your email address to notify customers when they have violated our terms. The legal ground for this processing is our legitimate interest in ensuring a quality experience for all customers and ensuring adherence to our terms.
When you sync your Garmin device through Garmin Express, we log data about the transmission, such as the IP address used when syncing, the sync time and date, crash/diagnostic logs, geographic location of the device, information about your device, information about the network used to sync (e.g., Wi-Fi or cellular), and device battery level.
PURPOSE AND LEGAL GROUND:
We process this information to help identify and resolve errors or syncing issues. The legal ground for processing this information for this purpose is Garmin’s legitimate interest in resolving errors or syncing issues and providing quality product support.
When you interact with our customer support representatives by email or telephone, online, or in person, we collect personal data, such as your name, mailing address, phone number, email address, and contact preferences, and information about the Garmin products you own, such as their serial numbers and dates of purchase, and subscriptions you’ve purchased. We also may create event logs that are useful in diagnosing product or app performance-related issues and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives and analyze any feedback provided to us through voluntary customer surveys. With your consent, our customer support representatives may sign in to your Garmin account, if appropriate, to help troubleshoot and resolve your issue.
PURPOSES AND LEGAL GROUNDS:
We use this information to provide you with customer and product support, to monitor the quality and types of customer and product support we provide to our customers, and to facilitate repairs, returns, or exchanges. The legal ground for processing this information for these purposes is Garmin’s legitimate interest in providing quality product support. The legal ground for signing in to your Garmin account, if appropriate, to help troubleshoot and resolve your issue is your consent, which you may withdraw.
If you use a Garmin auto navigation device or app and provide your consent, then Garmin will collect and upload from your device data such as location, speed, direction, and time and date of recording. If you provide your consent when asked, then Garmin may also share this aggregated data with third parties to enhance the quality of the traffic, parking, and other features enabled by content providers.
PURPOSE AND LEGAL GROUND:
This data is aggregated with data from other consenting users and is used to enhance the quality of our products, services, and apps and the traffic, parking, and other features enabled by Garmin or third parties. The legal ground for processing this data for this purpose is your consent, which you may withdraw at any time within the settings of your Garmin device or app.
If you purchase a product, service, or subscription on a Garmin website or app or through customer support, then Garmin will collect your name, address, email address, and telephone number. We do not view or store your payment card information, which is handled by third-party service providers.
PURPOSES AND LEGAL GROUNDS:
We collect your name, mailing address, and telephone number so we can process your order and fulfill your purchase. The legal ground for processing your name, mailing address, and telephone number for these purposes is performance of a contract. We also process your personal data as part of our fraud detection processes. The legal ground for processing your personal data for that purpose is our legitimate interest in protecting Garmin and our customers from attempts to engage in fraudulent transactions. If you reside in mainland China and provide your opt-in consent to receiving marketing information from Garmin, we will also process your telephone number to send you marketing communications.
When you purchase a product in a Garmin store, we may collect your name, address, telephone number, other contact information, or purchase details, such as invoice number or products purchased.
PURPOSES AND LEGAL GROUNDS:
We process this information to generate an invoice in our systems for tax reporting purposes or upon your request. The legal ground for processing your information for generation of an invoice for tax reporting purposes is fulfillment of a legal obligation. The legal ground for processing your information for generation of an invoice at your request is performance of a contract.
If you choose to use location-based services, such as weather, traffic information, fuel prices, movie times, and local event information, on your Garmin app or device, then the physical location of your device will be collected in order for Garmin or our providers to provide you with such location-based services.
PURPOSE AND LEGAL GROUND:
The purpose of processing the location of your device is to provide you the location-based services you wish to use. The legal ground for processing this data for this purpose is performance of a contract.
Garmin uses cloud services from third parties such as Adobe and SendGrid, a Twilio service, to assist in sending emails. Those services track the activities associated with these emails, such as whether they were opened, whether links in the emails were clicked on, and whether purchases were made following clicks on those links. Garmin uses this data to analyze the level of engagement with its emails. Garmin also uses third-party service providers to help us better understand usage of Garmin Express and Garmin websites and apps and for related purposes.
Third-party payment processors are used depending on region and product purchased. These payment processors include Adyen, PayPal, Alipay (mainland China only), WeChat Pay powered by tenpay (mainland China only), UnionPay (mainland China only), NewebPay, Klarna, and Veritrans. More information about Adyen can be found here. We also use Cybersource, a solution provided by Visa, in our fraud detection processes, and we use address verification services provided by third parties such as Google or CDYNE.
Garmin uses third-party service providers to ship purchased products to customers. In some regions, Garmin uses a third party, Erply, to provide point-of-sale services for in-store purchases. In some regions, Garmin uses a third party, Narvar, to allow you to view shipment information and track items purchased from a Garmin website or purchased, repaired, or exchanged through customer support. In some regions, Garmin uses a third party, Global Blue, to provide tax rebate paperwork for customers upon request. Garmin also uses a third-party service provider, VHT, to provide callback request functionality for customer support purposes. In some countries, third-party providers may be used to generate the reporting required for the appropriate tax regulatory agency.
We may process and disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with legal obligations, such as a valid subpoena, court or judicial order, or other valid legal process; (c) to enforce any of our terms and conditions or policies; or (d) as necessary to pursue available legal remedies or defend legal claims.
We may also transfer your personal data to an affiliate, a subsidiary, or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Garmin’s business, assets, or stock, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity that we transfer personal data to will not be permitted to process your personal data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.
Garmin is a global business. To offer our products, apps, and services, we may need to transfer your personal data to Garmin-owned companies in other countries. View Garmin-owned companies.
For customers outside of mainland China, when you create a Garmin account, add personal data in your account profile, or upload data to your Garmin account, your personal data will be collected and stored on servers in the U.S., U.K., and/or Australia. For customers in mainland China, when you create a Garmin account, add personal data in your account profile, or upload data to your Garmin account, your personal data will be collected and stored on Garmin China Shanghai RHQ Co., Ltd.’s servers in mainland China.
Personal data regarding individuals who reside in a country in the European Economic Area (“EEA”), United Kingdom (“U.K.”), or Switzerland is controlled by Garmin Würzburg GmbH and processed on its behalf by other Garmin-owned companies to provide support, infrastructure, security, and other key functions. Garmin Würzburg GmbH has entered into approved model contractual clauses where these companies are not located in the EEA or a jurisdiction deemed adequate under applicable data protection law.
All Garmin-owned companies are required to follow the privacy practices set forth in this Privacy Policy.
Information about Garmin’s use of cookies and similar technologies on our websites can be found in our Cookie Policy.
We collect data from users about their usage of our products, services, websites, and apps. The types of analytical information that are collected include the date and time of access to our servers, software or firmware version, the location of the device, language setting, what information and files have been downloaded, user behavior (e.g., features used, frequency of use), device state information, device model, hardware and operating system information, and information relating to how the product, service, website, or app functions. Garmin uses this data to improve the quality, security, and functionality of our products, services, websites, or apps; to develop and market products and features that best serve you and other users; and to help identify and fix stability issues and other usability problems as quickly as possible.
The legal ground for processing this analytical information is our legitimate interest in understanding how our customers interact with our products, services, websites, and apps so we can enhance user experience and functionality.
Here are examples of third-party providers we currently use:
See the Cookies and Similar Technologies section for information on Monitoring and Analytics vendors that rely on cookies.
Third-party social networks that provide social networking features (e.g., to allow you to connect to social media, such as Facebook, Google, QQ, or Sina Weibo, to find friends to add as connections or to “Like” a page) in Garmin products, services, websites, or apps may gather information regarding your use of our products, services, websites, or apps. The use of such information by a third party depends on the privacy policy available on that social network’s website, which we encourage you to carefully review. Such third parties may use these methods and this information for their own purposes by relating information about your use of our products, services, websites, or apps with any of your personal information that they may have. We may also obtain analytics information from social networks that help us measure the effectiveness of our content and advertisements on social networks (e.g., impressions and clicks).
We request individuals under the age of 13 in the U.S. and under the age of 16 in the rest of the world not provide personal data to Garmin. If we learn that we have collected personal data from a child under the age of 13 in the U.S. or under 16 in the rest of the world, we will take steps to delete the information as soon as possible.
We may update this Privacy Policy from time to time as we add new products, services, and apps, as we improve our current offerings, and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.
We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Garmin websites and apps that link to this Privacy Policy.
We will retain your personal data as long as your Garmin account is considered to be active or in accordance with applicable law and regulatory obligations. In addition, see below under “Your Rights” for a description of your right of erasure.
Garmin does not make any decisions based on algorithms or other automated processing that significantly affect you.
If you reside in a country in the EEA, U.K., or Switzerland, then your personal data collected by Garmin is controlled by Garmin Würzburg GmbH, Beethovenstr. 1a, 97080 Würzburg, Germany. The company’s EU Data Protection Officer can be reached by email at [email protected].
If you reside in mainland China, then your personal data collected by Garmin is controlled by Garmin China Shanghai RHQ Co., Ltd., 37F, Tower A, New CHJ International Business Center, No 391, Guiping Road, Xuhui District, Shanghai 200233, China. The company’s Data Protection Officer for mainland China can be reached at the same address and by email at [email protected].
If you reside outside of the EEA, U.K., Switzerland, and mainland China, then your personal data collected by Garmin is controlled by Garmin International, Inc., 1200 E. 151st St., Olathe, Kansas 66062, USA, which you can contact by email at [email protected]. The company’s Brazilian Data Protection Officer is located at the same address and can be reached by email at [email protected]. The company’s Turkish Representative can be reached by email at [email protected].
If you reside in the EEA, U.K., or Switzerland, you have the right, subject to the conditions set out in the General Data Protection Regulation (“GDPR”) or other applicable law, to request from Garmin access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. For more information about these rights, please visit the European Commission’s “My Rights” page relating to GDPR, which can be displayed in a number of languages. If you reside outside of the EEA, U.K., and Switzerland, you may have similar rights under your local laws.
To request access to or rectification, portability, or erasure of your personal data, or to delete your Garmin account, please visit our Account Management Center.
If you reside in the EEA, U.K., or Switzerland and you wish to exercise your right to restriction of processing or your right to object to processing, please contact the company’s EU Data Protection Officer at Garmin Würzburg GmbH, Beethovenstr. 1a, 97080 Würzburg, Germany, or by email at [email protected].
If you reside in mainland China and you wish to exercise any of your data subject rights, please contact Garmin China Shanghai RHQ Co., Ltd. by email at [email protected].
If you do not reside in the EEA, U.K., Switzerland, or mainland China but you believe you have a right to exercise these or any other rights under your local laws, please contact Garmin International, Inc. by email at [email protected].
If you are a California resident, California law may provide you with additional rights regarding your personal data. To learn more about your California privacy rights, please visit our CCPA Privacy Notice.
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